Privacy Policy

Terraguard Technologies Ltd is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This notice explains the essentials of how we collect, use, and safeguard your information.

What Data We Collect

We may collect the following types of information:

Your name and work contact details
Job title and organisation
Enquiry details or service history
Technical information needed to provide IT/cybersecurity support
Information you provide when signing up for updates or downloading resources

We do not collect unnecessary personal data, and we never sell your information.

How We Use Your Data

We use your information to:

Provide IT support, cybersecurity services, consulting, and asset management
Respond to enquiries or service requests
Manage contracts, billing, and communication
Share relevant updates about our services (you can opt out anytime)

We only contact you about legitimate business matters.

How We Protect Your Data

Your information is kept secure through:

Encryption and access controls
Secure servers and monitored systems
Staff training and strict internal processes

Only authorised team members and trusted service partners can access your data.

How Long We Keep It

If you’re an active customer: we keep your data for the duration of our relationship.
If not: we delete your information after 12 months of inactivity unless required by law to keep it longer.

You can request deletion at any time.

Your Rights

Under UK GDPR and upcoming UK DPDI reforms, you can:

Access your data
Correct inaccurate information
Request deletion
Object to certain processing
Withdraw consent (where applicable)

Third Parties

We use reputable third-party providers (e.g., CRM, ticketing, security platforms) to help deliver our services. These partners must follow UK GDPR and may only process your data on our behalf, never for their own purposes.

Contact Us

If you have questions about how we handle your data, contact:

📧 support@terraguardtechnologies.co.uk

You can also learn more about data protection on the ICO’s website.