Privacy Policy

Last updated: 2 September 2026

Terraguard Technologies Ltd is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This notice explains the essentials of how we collect, use, and safeguard your information.

What Data We Collect

We may collect the following types of information:

Your name and work contact details
Job title and organisation
Enquiry details or service history
Technical information needed to provide IT/cybersecurity support
Information you provide when signing up for updates or downloading resources

We do not collect unnecessary personal data, and we never sell your information.

How We Use Your Data

We use your information to:

Provide IT support, cybersecurity services, consulting, and asset management
Respond to enquiries or service requests
Manage contracts, billing, and communication
Share relevant updates about our services (you can opt out anytime)

We only contact you about legitimate business matters.

Our basis for most of this is legitimate interests. When you contact us, ask for a quote, or use one of the tools on our website, we use your details to answer you and to follow up about IT disposal for your organisation. We only accept work email addresses on our web forms, so we are contacting you in your professional capacity and not as a private individual. Where we rely on your consent instead, for example to send you a newsletter, we will ask for it separately and you can withdraw it at any time.

How We Protect Your Data

Your information is kept secure through:

Encryption and access controls
Secure servers and monitored systems
Staff training and strict internal processes
Only authorised team members and trusted service partners can access your data.

How Long We Keep It

If you're an active customer: we keep your data for the duration of our relationship.

If not: we delete your information after 12 months of inactivity unless required by law to keep it longer.

You can request deletion at any time.

Your Rights

Under UK GDPR and upcoming UK DPDI reforms, you can:

Access your data
Correct inaccurate information
Request deletion
Object to certain processing
Withdraw consent, where we rely on it

Third Parties

We use reputable third-party providers (e.g., CRM, ticketing, security platforms) to help deliver our services. These partners must follow UK GDPR and may only process your data on our behalf, never for their own purposes.

If you have questions about how we handle your data, contact:

📧 support@terraguardtechnologies.co.uk

Terraguard Technologies Ltd is registered in England and Wales, company number 16064080, and registered with the ICO under reference ZB940758.

You can also learn more about data protection on the ICO's website.